Refund policy
You are hiring a garment, so our refund policy covers cancellations and date changes rather than product returns.
Cancellations
Because a garment is held out of the wardrobe for your dates, cancellations work on a sliding scale:
- More than 14 days before your hire starts: full refund.
- 7 to 14 days before: store credit, valid for 12 months.
- Within 7 days: no refund, as the piece has been held for your dates and it is too late to re-book it.
Date changes
Date changes are free where the garment is available on your new dates and you ask more than 7 days before your hire starts.
Fit
We hold only one of most pieces, in a single size, so we cannot refund simply because a garment does not fit or is not what you expected. If it does not fit, contact us on the day you receive it and we will try to swap you into another piece or offer a credit.
If we cancel
If we cancel your booking for any reason, including a garment being unexpectedly unavailable, you receive a full refund or, if you prefer, an alternative piece or a credit.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a garment arrives faulty, unsafe, or significantly different from how it was described, you are entitled to a remedy, which may include a refund.
To cancel or change a booking, email orders@thewestedit.com.au with your order number. Full detail is in our Hire Terms and Conditions.