Privacy policy

Last updated: 4 October 2026

The West Edit ("we", "us") is an online designer dress hire business based in West Footscray, Victoria. This policy explains how we collect, use, store and disclose your personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Contact details: your name, email address, mobile number, and delivery and billing addresses.
Booking details: the pieces you hire, your hire dates, your order history and any notes about fit or condition.
Payment details: payments are processed by Shopify and its payment partners. We do not see or store your full card number.
Identity documents: only if we ask for one under clause 3.4 of our Hire Terms and Conditions.
Messages: anything you send us by email, social media or the contact form.
Website data: device, browser and usage information collected through cookies and similar technology when you visit our site.

How we use it

To take and manage your booking, including payment, pick up, postage, returns, extensions and late fees.
To contact you about your hire, including tracking, reminders and any damage or condition matters.
To check identity where an order's details do not match, and to prevent fraud.
To answer your questions and improve our wardrobe and website.
To send you news and offers, but only if you have opted in. You can unsubscribe at any time.

Identity documents

If we ask for a photo of your driver's licence or passport, we use it for one purpose only: to confirm that the name and address on your order match your payment details. We hold the image only until your garment is returned to us, then delete it. We do not keep an archive of customer identification and we never share it.

Who we share it with

We share personal information only with service providers who help us run the business, and only as far as they need it. These include Shopify (our online store platform), our payment processors, Australia Post (for posted hires), and our booking app. Some of these providers store data outside Australia, including in the United States and Canada. We do not sell your personal information.

How long we keep it

We keep order and contact records for as long as we need them to provide our services and to meet our tax and legal obligations. Identity documents are deleted as described above.

Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No system is completely secure, so please do not send card details or identity documents to us by unsecured means unless we ask you to.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing orders@thewestedit.com.au. We will respond within 30 days. If you have a complaint about how we have handled your information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.